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Blog

Latest news, updates, and insights from the RezolvX team.

Product UpdateMarch 15, 2026

Introducing Omnichannel Support: WhatsApp, Telegram & More

We're excited to announce built-in support for 6 communication channels, all flowing into one unified inbox.

EngineeringMarch 8, 2026

How Multi-Tenant Architecture Powers Enterprise Support

A deep dive into how RezolvX isolates tenant data while keeping operations seamless across organizations.

FeatureFebruary 28, 2026

Auto-Assignment: Smart Ticket Routing Explained

Learn how our load-balanced agent assignment and priority detection algorithms work behind the scenes.

EngineeringFebruary 20, 2026

Building a Helpdesk That Scales: Our Tech Stack

From Express.js and MongoDB on the backend to Next.js 16 and React 19 on the frontend — here's how we built RezolvX.