Documentation
Helpdesk Pro Documentation
Everything you need to know to get the most out of Helpdesk Pro. From getting started to advanced configurations.
Quick Start
Get up and running in minutes
1
Sign Up
Create your account and set up your organization
2
Configure Tenant
Set up your tenant settings and invite team members
3
Create Tickets
Start managing support tickets right away
4
Customize
Tailor the system to match your workflow
Documentation
Explore our comprehensive guides and resources
Getting Started
Learn the basics and get up and running quickly
- Installation
- Initial Setup
- First Ticket
- User Roles
Configuration
Configure your helpdesk to match your needs
- Tenant Settings
- User Management
- Custom Fields
- Automation
Ticketing System
Master ticket management and workflows
- Creating Tickets
- Assignments
- Priorities
- Status Workflows
User Management
Manage users, roles, and permissions
- Roles & Permissions
- Team Management
- Access Control
- SSO Setup
Analytics & Reports
Track performance and generate insights
- Dashboards
- Custom Reports
- Metrics
- Export Data
Security & Compliance
Security features and compliance guidelines
- Data Encryption
- Audit Logs
- GDPR Compliance
- API Security
API Reference
Integrate with our REST API
- Authentication
- Endpoints
- Webhooks
- Rate Limits
Popular Articles
Most viewed documentation pages
Setting Up Your First Tenant
Learn how to configure a tenant and invite team members
Creating and Managing Tickets
Complete guide to the ticketing system and workflows
API Integration Guide
Connect your application using our REST API